Who's teaching what to whom?
The typical scenario includes - often without exception the age old adage, if something can go wrong - it probably will.
Teachers & trainers who use online learning platforms to communicate and instruct students are great at multi-tasking; however they are not super human. If your teachers are spending online hours being the technical support & IT gurus for your students, who's teaching them the curriculum they paid for to learn?
Why the end user experience matters-
Accepting new forms of technology into educational paradigms is a double edged sword- Often, the best made efforts to integrate what's new comes at the expense of what's old and proven. We believe your online program can't be the best it can be unless there is an underpinning & guiding hand which maintains the efficacy of the technology - We let you take care of the proven stuff, while our team looks after the new and sometimes daunting technical component of running online lessons - That's another reason your student base will be at next weeks lesson!
Bright Ideas don't work without the right support-
Getting it right the first time means seeing the potential of a great idea and not letting it fall by the way side due to technical negligence. We trust the online learning paradigm - but it's new and not all are yet convinced. If you're running online classes without right support framework, bright ideas soon become whacky ideas and appear unprofessional.
Keeping your costs down?
Ok so who's going to fund this IT support team? Well we know the cost vs. infrastructure demands of modern education and training institutions. We also know that sometimes lessons run over time and so do IT support costs. That's why we offer our service based on fixed session rates, meaning you can factor in the cost of our support personnel before time & of course we offer consultancy quality services at non-consultancy rates.
Small Business Conferencing
Are you a small fish in a big pond? We know that Rome wasn't built in a day and understand that growth comes from the successful application of technology - creating confidence in your product or service by getting things right in front of prospective clients. That's why we can be the IT department of small businesses who are not in the position to pay for one as yet.
Corporate Conferencing
Your company might have conference calling down to a fine art, but not all your vital participants will have the same aptitude towards new technologies. Further, sometimes these conference calls occur when IT departments are long closed and clients are on the other end with no audio or knowledge how to access the platform you are intending to use. Let us help.
Online Training Programs
If you have a specialized course or training program for users in an online or virtual environment - be it language instruction to hair salon management - chances are that you will run into some sort of technical difficulty at often unpredictable intervals. We know that a fulltime IT team to help iron out the technical kinks is just not viable - We have support plans to help you rest assured that classes and sessions will go ahead as scheduled.
Educational Institutions
The growth of online and distance education has prompted an increased demand for technical assistance from the IT departments of Universities and Tafes around the world. We provide that service at a fraction. More importantly, the assurance of having real time support be it during business or after hours is what makes or breaks reputations in the growing paradigm of electronic education.
In-house Virtual Training Programs
If your company is making full use of the internet to conduct training across borders for employees who are worlds apart - chance are that online collaboration tools or standard virtual learning tools will be used. In such cases the training itself may make use of existing IT departments, however where such training is to take place across time zones, after hours technical support is hard to come by.
Online Seminars and Lectures
Are you an expert in a given field who regularly gives lectures or seminars to hundreds of listeners and or participants at a time? We can help you not only setup the essential components of a typical online seminar including audio and visual but also monitor the audio quality and run any recording or support services in conjunction with the seminar - allowing the expert to focus on the important stuff.
In session Technical Support
Whatever the platform, be it a virtual classroom, online collaboration environment or conferencing system, one of our technical support staff will be a there with your facilitator(s) or callers to help out with issues as they arise - continuing to be ready and at hand throughout the duration of the session. This may be particularly useful for virtual classrooms where breakout rooms are created and presentations are uploaded through the session, increasing the chance of technical assistance being needed. As always, the content of your session is treated with the outmost confidentiality and our staff is there only should they be called upon to help.
Pricing per hour
AUD: $50.00 inc GST
USD: $45.00
GBP: ?30.00
On Call Technical Support
Not sure whether your facilitaors or callers will need help during a given scheduled lesson, call or training session? Well we have a dedicated team member on stand-by incase of an online emergency.
If nothing goes wrong, you only pay the stand-by fee and in the instance of a technical call, we will charge pro rata with no minimum hourly. So you can rest assured that someone will be there even when your own offices or technical departments are closed.
Pricing on standby + hourly rate
AUD: $25.00 + $40.00/hour inc GST
USD: $22.00 + $35.00/hour
GBP: ?15.00 + ?24.00/hour
Pre-Session Technical Setup
In most instances the greatest need for technical help - in our experience arises in the 30 minutes prior to the actual commencement of an online seminar, training session, class or conference. This is because participants and facilitators gradually arrive and may be in need of technical advice or support due to firewalls, audio equipment difficulties or other scripting language issues which underpin virtual learning platforms. We can have one of our team be there 30 minutes prior to the start of the session so they will take care of all the setup difficulties, leaving the facilitators and participants to get on with the important stuff.
Pricing per 30 minute block
AUD: $30.00 inc GST
USD: $27.00
GBP: ?18.00
Contact Us
Our Contact Details
Australia
Tel.: +61-3-90057738
E-mail: info_onlinelearningsupport.com.au
United Kingdom
Tel.: +44-0-02-81336765
E-mail: info_onlinelearningsupport.org
© Online Education Services & Integrated Support 2008-2010. All Rights Reserved.
© Online Education Services & Integrated Support 2008-2010. All Rights Reserved.
